Complaints and Returns

INTRODUCTORY NOTES

Please read the complete information and the terms of access and use of our website with the accompanying online store
http://www.oromo.eu/ as well as the purchase in our online store in our General Terms.

The information and terms for complaints and returns of ordered products in our online store listed below represent a shortened text, all for the purpose of quicker and easier information retrieval on your part as a visitor and customer of our website and store.

The relevant document regarding the display of prices, payment methods, and delivery is the General Terms.

Purchases through the online store can currently only be made within the territory of the Republic of Croatia and the European Union.

If you have any questions regarding our website and store, as well as questions regarding complaints and returns, feel free to contact us via email at info@oromo.eu.

COMPLAINTS AND RETURNS

As a customer, you are obliged to check for any damage when receiving the ordered product from the delivery person and to immediately report it to the deliverer who delivered the product. VH is not responsible for mechanical damage incurred during delivery.

If the product has a hidden defect that could not be detected through a usual inspection upon receipt, then as a customer you have the right to one of the following:

• unilateral termination of the contract and refund,
• product replacement,
• removal of the defect,
• price reduction.

In the event that you receive a product different from the one you ordered and purchased, you have the right to receive the ordered product. If it is not possible to deliver the ordered product, you have the right to a refund equal to the amount paid for the product and delivery, with the mandatory return of the incorrectly delivered product.

In the event that you do not collect the ordered product or refuse to collect the ordered product without a valid reason, VH reserves the right to claim compensation for logistics costs and other expenses.

COMPLAINTS

In accordance with the applicable regulation governing consumer protection rules, if you are a buyer of our products through the website, you can submit a complaint related to online purchases in person or in writing to the address of our headquarters – Vukovarska 88, Rijeka, Croatia, or via email at: info@oromo.eu.

VH will provide a written response to the complaint within 15 (fifteen) days from the date of receipt of the complaint. The buyer is required to provide their contact information when submitting a complaint.

Disputes related to online purchases within the territory of the European Union can also be resolved through the ODR platform (Online Dispute Resolution).